Politique d’expédition

Last updated: 21 September 2026

Serment Couture is a trading name of Arshad Trade - F.Z.E, Office C1 – 1F – SF7756, Ajman Free Zone, Ajman, United Arab Emirates. We ship across Europe, the United Kingdom, the United States, Canada and Switzerland — every destination offered at checkout.

1. Preparation and delivery times

Each gown is produced to order. Please allow two to four weeks between your order and delivery: roughly one to three weeks of production and finishing, then transit.

Accessories ordered on their own — veils, capes, boleros, gloves, bouquets — are dispatched within 3 to 7 working days.

Where an order contains both a gown and accessories, we send everything together unless you ask us to split the shipment, which we will gladly do at no extra cost.

All timings are estimates in working days, excluding weekends and public holidays. They start from payment confirmation, not from the moment the order is placed. Peak periods (spring wedding season, end-of-year holidays) and carrier or customs delays can add a few days; we tell you as soon as we know.

2. Shipping costs

Shipping is complimentary, with tracking, on every order. There is no minimum.

3. Tracking

You receive a confirmation email as soon as your order is accepted, and a second email with a tracking link as soon as the parcel is collected by the carrier. Tracking can take 24 to 48 hours to become active. If your link still shows nothing after three working days, write to us and we will chase the carrier ourselves.

4. Delivery address

Please check your address carefully before paying: we can only change it while the order has not yet been dispatched. We are not able to refund or replace a parcel delivered to an address you entered incorrectly, though we will always help you trace it. We do not deliver to PO boxes.

5. Customs, duties and taxes

Within the European Union, no additional fees apply. The price you pay at checkout is the final price.

Outside the European Union, local duties, import taxes or customs handling charges may be requested by the carrier on delivery. These are set by your own country and remain the responsibility of the recipient. We have no control over them and cannot estimate them in advance; your local customs office can. A parcel refused at customs and returned to us is refunded minus any charges the carrier passes on to us.

6. Lost, delayed or damaged parcels

If tracking has not moved for 10 working days, or if your parcel arrives damaged, write to us at sermentcouture@outlook.com with your order number and, for damage, photographs of the item and of the packaging. We open an investigation with the carrier and, once a parcel is declared lost, we reship or refund in full at your choice. Risk of loss passes to you once the goods are delivered to the address you gave.

7. Where your order ships from

Our items are produced and dispatched by our manufacturing partners, some of which are located outside the European Union. This has no effect on the price you pay for EU deliveries, on your right of withdrawal or on the two-year legal guarantee of conformity, all of which are set out in our Returns and refunds policy.

Contact

Serment Couture — a trading name of Arshad Trade - F.Z.E
Office C1 – 1F – SF7756, Ajman Free Zone, Ajman, United Arab Emirates
Email: sermentcouture@outlook.com
Telephone: +971 58 522 3969
We answer in writing within 24 hours, seven days a week.