Shipping policy
Last updated: 21 September 2026
Serment Couture is a trading name of Arshad Trade - F.Z.E, Office C1 – 1F – SF7756, Ajman Free Zone, Ajman, United Arab Emirates. We ship across Europe, the United Kingdom, the United States, Canada and Switzerland — every destination offered at checkout.
1. Preparation and delivery times
Each gown is produced to order. Please allow 7 to 14 business days between your order and delivery: preparation and finishing, then tracked transit.
Accessories ordered on their own — veils, capes, boleros, gloves, bouquets — are also delivered within 7 to 14 business days.
Where an order contains both a gown and accessories, we send everything together unless you ask us to split the shipment, which we will gladly do at no extra cost.
All timings are estimates in business days, excluding weekends and public holidays. They start from payment confirmation, not from the moment the order is placed. Peak periods (spring wedding season, end-of-year holidays) and carrier or customs delays can add a few days; we tell you as soon as we know.
2. Shipping costs
Shipping is complimentary, with tracking, on every order. There is no minimum.
3. Tracking
You receive a confirmation email as soon as your order is accepted, and a second email with a tracking link as soon as the parcel is collected by the carrier. Tracking can take 24 to 48 hours to become active. If your link still shows nothing after three business days, write to us and we will chase the carrier ourselves.
4. Delivery address
Please check your address carefully before paying: we can only change it while the order has not yet been dispatched. We are not able to refund or replace a parcel delivered to an address you entered incorrectly, though we will always help you trace it. We do not deliver to PO boxes.
5. Customs, duties and taxes
The price you pay at checkout is the final price, wherever you live. Within the European Union, no additional fees apply.
Outside the European Union — Switzerland, the United Kingdom, the United States, Canada — we settle import VAT, customs duties and any customs handling charges ourselves before your parcel ships. Nothing is ever asked of you on delivery. Should a carrier nonetheless request a payment at your door, do not pay it: write to us with a photograph of the notice and we take it up with the carrier and refund you in full if you have already paid.
6. Lost, delayed or damaged parcels
If tracking has not moved for 10 business days, or if your parcel arrives damaged, write to us at sermentcouture@outlook.com with your order number and, for damage, photographs of the item and of the packaging. We open an investigation with the carrier and, once a parcel is declared lost, we reship or refund in full at your choice. Risk of loss passes to you once the goods are delivered to the address you gave.
7. Where your order ships from
Our items are produced and dispatched by our manufacturing partners, some of which are located outside the European Union. This has no effect on the price you pay for EU deliveries, on your right of withdrawal or on the two-year legal guarantee of conformity, all of which are set out in our Returns and refunds policy.
Contact
Serment Couture — a trading name of Arshad Trade - F.Z.E
Office C1 – 1F – SF7756, Ajman Free Zone, Ajman, United Arab Emirates
Email: sermentcouture@outlook.com
Telephone: +971 58 522 3969
We answer in writing within 24 hours, seven days a week.
